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Guidance

A Guidance Agent provides real-time, in-call assistance to human agents during live conversations. It uses the underlying AI agent’s knowledge and reasoning to deliver relevant suggestions, recommended next-best actions, and answers as the conversation unfolds.

  1. Create the AI agent.

  2. Create a Guidance agent for the AI agent.

  3. Configure the Guidance agent.

    1. Update Name, Language, Description (if required).

    2. Add capabilities that define the Guidance Agent's functional expertise.

    3. Configure In-Call Agent.

    4. Configure Pre-Call Agents.

    5. Configure Post Call Agents.

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