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Telephony

A Telephony Agent connects an AI Agent to a phone number and enables real-time voice communication through the LiveKit/SIP audio pipeline.

Step-by-step workflow for connecting an AI Agent to a phone line

  1. Create the AI agent.

  2. Create a Telephony agent for the AI agent.

  3. Configure the Telephony agent.

    1. Update Name, Language, Description (if required).

    2. Add Opening Message.

    3. Configure Customer Experience.

    4. Add details required for Call Routing.

    5. Configure Speech settings.

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