Communication Recording Agent Users Introduction

Users for Communication Recording Agent are managed in Administration Platform. For complete details on user administration, including initial user onboarding, system components and considerations, roles, organization Hierarchy, managing users, and product-specific considerations, click here.

While the majority of user administration is applicable to all products on Administration Platform, this article is aimed at the Communication Recording Agent product only.

User account management is provided in Administration – just click Users & Accounts in the left side menu. This topic is most useful for those involved in system management, and provides information on the following:

System Components and Considerations - Details on how users work, how they are managed, and how access permissions are determined.
Manage Users - How to add users, update users, and remove User access immediately.
Understanding Roles - Details on how Roles are used and managed to determine access permissions for your users.
Organization Hierarchy - How your user structure is presented and managed.

Access Policies - Details on how Access Policies are used and managed to determine automated access permissions for your users and groups in your Organization Hierarchy.

For more information on Communication Recording Agent specific user management, see the following:

In this section:

Uniphore Help Center Portal

Communication Recording Agent Users Introduction

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