Communication Recording Agent Users - System Components and Considerations
The Communication Recording Agent makes use of External Directory Services, Roles, Users, an Organizational Hierarchy, as well as Access Policies for user account management:
Access Control Policies – used to assign granular access permissions for your Users using Filters and Claims.
External Directory Services, Access Control Policies, and Roles provide for automated account creation and management – as users are added, updated, and removed in your External Directory Services, User Accounts are automatically added, updated, and removed as appropriate. This provides a simpler account management model, as User Accounts are automatically synchronized with your External Directory Services. After initial setup, you will want to keep on top of Role Management and Access Control Policies. If needed, Users can be added manually or by CSV import as well as deactivated and/or deleted manually in the system.
