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Uniphore Help Center Portal

X-Platform Landing Page

X-Platform (Legacy)

Note

For complete information about any of the components listed here, please contact your Uniphore Support representative.

  • Active Components

    The following X-Platform components are currently supported by Uniphore.

    Account Administration

    Configure X-Platform account settings for the current customer

    User Administration

    Configure one or more X-Platform user settings for an account

    X-Console

    Console to configure and monitor real-time usage

    X-Designer

    Browser-based UI to define and maintainX-Platform Flows

    X-Platform Clients

    Configure the settings for default and custom X-Platform clients

    X-Platform API Reference

    API endpoints for available X-Platform functions and queries

  • Retired Components

    The following X-Platform components are no actively supported by Uniphore.

    Uniphore RPA

    Robotic Process Automation capabilities for call center customer service use

    Jacada Intelligent Assistant

    Interactive virtual agent built on Natural Language Processing

    Jacada WorkSpace

    Unified desktop solution for call center Agents

    JIS On-Prem Installation Guide

    Interact server configuration and installation instructions