Dashboards Introduction
The conversation between the agent and end user are analyzed to provide insight about customer satisfaction , agent's performance, compliance adherence, call center operational efficiency and more in real-time.
Analytics (Out of the box Dashboard)
Once the calls are processed, data for the pre-designed dashboards with standard features and metrics will be available for immediate use. The dashboard components remain uniform based on user role and the data are updated dynamically according to chosen filters.
Custom Analytics
Custom Analytics empowers users to generate customized data representations by creating dashboards that matches their own analytical needs. This tool offers various options for selecting fields, metrics, and visualization types such as tables, bar charts, and bubble charts.
Before getting started with Custom Analytics, see the following: