Real-Time Sales Assist
Once you enable sales reps with “Sales Interaction Agent,” sales reps and managers will be able to conduct their virtual sales meetings with the assistance of the “Sales Interaction Agent" real-time app. Note the requirements that follow:
To fully utilize the capabilities of “Sales Interaction Agent,” you should plan your sales meetings with your corporate email/calendar account. Gmail and Office 365 are supported for email and calendar
Launch meetings through your corporate Zoom or WebEx account
Ideally, at least one of your customer participants should also join the meeting with their corporate Zoom or WebEx account so Q can identify them. If not, please make sure your pre-scheduled meeting entry on your calendar contains the correct customer contact information for participant identification.
You can launch the app from the Zoom or WebEx App panel. It offers real-time participant EQ monitoring in terms of real-time sentiment and engagement of participants.
Sentiment is the emotional valence (in a positive-negative spectrum) that the customer/seller is displaying. Q uses facial, speech, and tonal features and artificial intelligence to calculate the sentiment displayed by the persons analyzed
Engagement is the level of compromise and attention the customer/seller displays during a meeting. Q uses computer vision features, speech, and artificial intelligence to calculate the engagement of the participants of a meeting. It is a measure of how invested and responsive a participant was in a meeting.
Warning
The real-time app will explicitly show a "Sales Interaction Agent" meeting recording bot as a meeting participant. If any real person participant is not comfortable with being recorded or monitored, they can bring it to the attention of the meeting organizer. The meeting organizer can either ask that person to leave the meeting or stop the operation of the "Sales Interaction Agent" bot if that person must stay in the meeting.
Users can monitor real-time sales meeting performance in the top tiles. These tiles indicate the combined trend of sentiment and engagement across all listed customer participants. Sentiment and engagement trends are shown as a 5-minute snapshot. Below the summary section, you can monitor the sentiment and engagement of individual participants. You can also pin the critical participants, so they stay at the top.
Two views are available by clicking the horizontal arrow icon:
Analytic View: Provides an aggregated view of Sentiment and Engagement for the past 15 minutes
Dynamic View: Provides transitional values of Sentiment and Engagement for the past 5 seconds.