Analytic View
1. Sentiment Trend
A group-based score that indicates the sentiment trend based on the emotional cues shown across all customer participants' during the past 5 minutes of the conversation. The arrow indicates the sentiment trend of the meeting over the last 5 minutes (up = improving / down = deteriorating).
Positive
Neutral
Negative
2. Engagement Trend
A group-based score that indicates the engagement trend of all customer participants' degree of engagement during the past 5 minutes. The arrow indicates the engagement trend of the meeting over the last 5 minutes (up = improving / down = deteriorating).
High
Medium
Low
3. Individual Participant Sentiment
In the dynamic view, it indicates the individual participant's sentiment (emotional reactions) during the ongoing conversation in the past 5 seconds.
In the analytical view, it Indicates the individual participant's sentiment (emotional reactions) during the ongoing conversation up to the past 15 minutes.
4. Individual Participant Engagement
In the dynamic view, it indicates the individual participant's degree of engagement during the ongoing conversation in the past 5 seconds.
In the analytical view, it indicates the individual participant's degree of engagement during the ongoing conversation up to the past 15 minutes.
5. Pin/Unpin
Double-click the pin icon to pin or unpin a participant.