Manage and Maintain
Alvaria Recording Control
Recording Control Policies
Use Recording Control policies to control which call recordings are discarded and retained. Recording Control policies do not impact live calls so they can continue to be monitored. Blocklisting a call does not disable the call for recording and instead simply discards the call after the call has ended.
For more info on Recording Control Policies and further direction on adding, editing, and deleting Recording Control Policies, see Manage Recording Control Policies.
Blocklist: Blocklist policies can be used to provide fine control of what recordings are discarded. All calls outside the scope of the Blocklist are retained.
Allowlist: Allowlist policies are the reverse of a Blocklist. An Allowlist can be used to specify calls to be retained that would otherwise be discarded. All calls outside the scope of the Allowlist are discarded).
Add Devices
Typically, once the Collector has been fully configured and the initial setup is complete, recordable items (devices, agents, etc.) are recorded. Adding any new recordable items is managed with the configuration of the telephony integration accompanying Alvaria.
For example, if SIPREC accompanies this Alvaria integration, then the Custom.ini file needs to be configured, which defines the participants we're interested in and, therefore, which devices are discovered and added to the Devices.ini file. The Alvaria integration then uses this Devices.ini file to determine which calls to capture (recording control policies are applied to calls after this process).
System Updates
If you require any system configuration changes for your Communication Recording Agent/Alvaria integration, or you need to increase capacity/resiliency in any way, please contact your Uniphore representative for support.