Configuration
Unlike other Communication Recording Agent recording integrations, there are no customer-configurable components. This document covers architecture, specifications, and requirements. If you require further system configuration changes for your Communication Recording Agent/Alvaria integration, or you need to increase capacity/resiliency in any way, please contact your Uniphore representative for support.
Important
This topic covers the Alvaria and CTI Triggered Recording components and is intended to be used alongside a supported Communication Recording Agent recording integration, such as SIPREC. As a result, additional configuration steps may be required — refer to the Technical Guidelines for the relevant telephony platform.