Manage and Maintain
Five9 Recording Control
Recording Control Policies
Use Recording Control policies to control which call recordings are discarded and retained. Recording Control policies do not impact live calls so they can continue to be monitored. Blocklisting a call does not disable the call for recording and instead simply discards the call after the call has ended.
For more info on Recording Control Policies and further direction on adding, editing, and deleting Recording Control Policies, see Manage Recording Control Policies.
Blocklist: Blocklist policies can be used to provide fine control of what recordings are discarded. All calls outside the scope of the Blocklist are retained.
Allowlist: Allowlist policies are the reverse of a Blocklist. An Allowlist can be used to specify calls to be retained that would otherwise be discarded. All calls outside the scope of the Allowlist are discarded).
Add and Remove Devices
Typically once the Communication Recording Agent / Five9 integration has been fully configured and initial setup is complete, new Five9 agents can be recorded, however which calls are streamed to the Audio Connector is determined within the Five9 VoiceStream Subscription under Streaming Filter, see Determine Which Calls to Capture for more information and configuration steps to determine which calls are streamed to the Audio Connector, additionally see the Five9 documentation on creating subscriptions for partner apps here.