How to upload and process Conversations?
It is important to upload a test set of conversations in order to be able to create Facts, because in Conversation Insights Agent, you need to test a Fact against this test set in order to be able to save it. Then, once you have your Facts and Scorecards ready, it is time to upload the batch of conversations in order to let Conversation Insights Agent gain insights from them.
You must first upload conversations to Conversation Insights Agent before processing them. Conversations can be uploaded using the Create Conversation API. To upload a large batch of conversations, we are using a basic script to invoke this API.
Next, you must process conversations, using the Process Batch Conversation API You can check the status of the processing using Fetch Conversation Status API.
Once the processing is done, you can view the processed Facts and Scorecards on the Conversation Details page, and aggregated analysis on the Dashboards (Analytics).