Convo Stats
The Convo Stats tab shows the trend of conversational metrics.
1. Engagement Techniques
Shows team averages for:
Empathy: Percentage of sales reps’ empathy toward the customer.
Politeness: Average of sales reps’ politeness toward the customer.
Talk Ratio: Percentage of sales reps speaking during the meeting.
Talk Speed: Talking speed of sales reps.
Hesitation: The sales reps hesitation in speech which may be either low or high.
2. Speech Metrics (Longest)
Shows team metrics for:
Longest Rep Monologue: Longest monologue of all sales reps without customer response. Anything over two minutes is considered poor sales practice.
Longest Customer Story: Longest customer monologue without rep interruption.
3. Team Trend
Shows team trend graphs and data for Empathy and Talk Ratio.
4. Leaderboard
Employee icon, and name ranked from high to low.
5. Numeric Value of Team Trend
These numbers represent the value of the horizontal bar graph. Mouse over the numbers to see a View Meetings hover. When clicking on the number, it will open a slide-out, which allows you to view all the meeting information for this employee regarding the empathy/engagement. The meeting information shows the meeting name, value, and contact. Click the meeting icon to view the meeting.