Conversation Reprocessing
While organizations continue to process large numbers of calls, the issues discussed in calls vary, and situations arise in which the Facts and Scorecards need to be modified to address the new issues. When the Facts and Scorecards are modified, it is necessary to reprocess the previously processed calls to align with the new changes.
Use the Reprocess API to re-evaluate an existing conversation with new or updated Facts and Scorecard.
When a conversation is reprocessed, only Facts and Scorecards are re-evaluated and not the entire pipeline.
Important
Conversations with fewer than two utterances cannot be reprocessed.