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Configuration

This topic contains detailed configuration guidelines to enable call recording for Webex Calling:

Step

Reference

Description

1

Deploy the Webex Calling Media Integration (Uniphore Engineers Only)

Deploy the Webex Calling Media Integration on the Uniphore Cloud Admin Portal.

Also see Webex Recording Control to determine recording control once the integration has been configured.

Deploy the Webex Calling Integration

Communication Recording Agent cloud integrations must be deployed in Uniphore's Cloud Admin portal. This makes the integration available in the tenant where the connection between Communication Recording Agent and Webex can be authenticated.

To Deploy the Cisco Webex Media Integration:

  1. Go to Uniphore's Cloud Admin portal and log in with super-admin credentials.

  2. Go to Accounts on the left and then click on the customer's Account Name to open the account.

  3. Click the Integrations tab and click Edit Integrations.

  4. Under Cisco Webex, click + Configure and set the following:

    1. Product - Set to Communication Recording Agent.

    2. Default Language Code - Select the EUU language code from the dropdown.

    3. Environment - Select the Prod (for production) environment from the dropdown.

    4. Client Organization ID - Enter the Organization ID for the customer.

    5. Channel Description - Enter a short description.

  5. When ready, click Save to deploy the Webex Calling Integration.

To Authenticate the Connection

  1. Sign in to the tenant as an administrator.

  2. Go to Integrations and click the Authenticate tab.

  3. Under Cisco Webex, click Authenticate. This will direct you to Webex.

  4. Sign in to Webex with the customer's administrator account.

This will authenticate the connection and take you back to Communication Recording Agent where a Webex Authenticated Successfully message should be displayed.

Webex Recording Control
Add and Remove Users

Typically, once the Communication Recording Agent / Webex Calling integration has been fully configured and the initial setup is complete, recordable users are recorded. Any new recordable users are automatically added every 24 hours.

For instructions on how to ensure recording is enabled for Webex users, see the relevant Webex article here.

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