Specification and Requirements

This topic contains specifications and requirements to enable call recording for Webex. Only specifications and requirements relevant to this integration are listed here.

Prerequisites

Prerequisites – Customer SpecificPrerequisites – Uniphore Specific

Unlike other integrations, there are no additional Uniphore specific prerequisites required for the Webex/Uniphore integration.

Call Recording Capabilities

Call Metadata

The following call metadata is captured for each recorded call and can be mapped to searchable fields as required by each customer.

Agent Email
Agent First Name
Agent ID
Agent Number
Call Activity:
- Recording Announcement Filename
- Recording Announcement Participants
- Recording Announcement Timestamp
- Announcement Type
- Call Activity Timestamp
Call Direction
Call Duration
Call End Date
Call Start Date
Called Party Email
Called Party ID
Called Party Type
Calling Party Type
Connected Party Email
Connected Party ID
Connected Party Type
Connected Party Name
Connected Party Number
Conversation ID
External Call ID
Hold Time
Is Transcription Disabled
Linked Conversation ID
Local Name
Location ID
Owner ID
Owner Name
Owner Type
Recording ID
Recording Type
Region
Remote Number
Screen Recording Status
Session ID
SIP Call ID
Tenant ID

Integration Dependent Features

Communication Recording Agent	Webex
Recording
Supported Media	Audio
Mono/Stereo Recording	Mono
Record Internal Calls	Y
Record Encrypted Calls	Y
Supported Codecs	N/A
Single Call Through Hold *	Y
Device Enablement *	Automatic (managed within Webex)
Silence Suppression *	N
Discard Call on Silence	N
Audio Connector
Recommended Resiliency Model	3N
Communication Recording Agent
Linked Calls	N
Blocklist	N
Lock Policies	N
Screen Recording	N
Other Features
Requires CTI Feed to Record	N

* Just to clarify a few features:

Single Call Through Hold: When a call is put on hold, the recording appears as a single recording or is split into multiple calls. If supported by the SRC, this will be supported by the integration, otherwise this is not supported.

Device Enablement: Indicates if new devices are automatically enabled or disabled for recording. Configurable – default is automatically enabled.

Silence Suppression: Recording of silence is suppressed. Only supported for the G.711 Codec. Not supported for SRTP.

Note

Features highlighted Y above are supported by Communication Recording Agent. Certain features may not be supported by the telephony platform. For example, a trunk gateway is unlikely to send internal calls to the Collector.

Tested Configuration

In this section:

Uniphore Help Center Portal

Specification and Requirements

Prerequisites

Call Recording Capabilities

Note

Tested Configuration

Search results