Configuration
This topic contains configuration guidelines to enable call recording for Webex Calling:
Step | Reference | Description |
|---|---|---|
1 | Deploy the Webex Calling Media Integration (Uniphore Engineers Only) | A Uniphore Engineer deploys the Webex Calling Media Integration for your account on the Uniphore Cloud Admin Portal using your Webex Organization ID. This prompts an authentication on the Webex portal where your admin credentials are required. |
Also see Webex Recording Control to determine recording control once the integration has been configured.
Webex Recording Control
Typically, once the Communication Recording Agent / Webex Calling integration has been fully configured and the initial setup is complete, recordable users are recorded. Any new recordable users are automatically added every 24 hours.
For instructions on how to ensure recording is enabled for Webex users, see the relevant Webex article here.