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The following Webex requirements must be met to capture call audio and metadata:

The following call metadata is captured for each recorded call and can be mapped to searchable fields as required by each customer.

* Just to clarify a few features:

Single Call Through Hold: When a call is put on hold, the recording appears as a single recording or is split into multiple calls. If supported by the SRC, this will be supported by the integration, otherwise this is not supported.

Device Enablement: Indicates if new devices are automatically enabled or disabled for recording. Configurable – default is automatically enabled.

Silence Suppression: Recording of silence is suppressed. Only supported for the G.711 Codec. Not supported for SRTP.

Unlike other Communication Recording Agent integrations, the Audio Connector integration with Webex Calling does not require ports to be configured.

Integration testing of a basic interop between Webex Calling and Communication Recording Agent (Audio Connector) has been performed. There are no known compatibility limitations for this integration with other recording types.