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AI Agent Desktop Application Installation

The look and functionality of the Windows-based AI Agent Desktop application is identical to the web browser-based client application, providing all available Real-Time Guidance Agent features, and also handling the secure communications required to conduct the Agent session.

The application needs to be installed on the Agent's local machine. While this installation can be done on a single machine at any time by a user with the role Account Admin, it will often need to be performed on many machines at once by the customer organization's IT staff.

Getting the Latest AI Agent Application Version

The current version of the AI Agent Application can be obtained either directly from a Uniphore Support representative, or by downloading it from the X-Console.

Important

Before downloading the AI Agent Application file, ensure that no previous application file versions currently exist in the download folder.

  1. To download the latest version from the X-Console, from the Resources menu, select Applications. The Applications page will be displayed.

  2. Click Agent AI Assist. The Agent AI Assist application will be displayed.

  3. In the upper right corner of the page, click Download. Two files will be downloaded to the default download folder of the machine:

    1. the Agent AI Assist executable (downloaded as a zip file); and

    2. a customized configuration.json file.

      Caution

      This custom file contains configuration settings that are tailored for the current user and machine. These settings must be changed In order for the file to operate properly for other machines and users. For more information, contact your Uniphore Support representative.

Installing the AI Agent Application

The basic installation process, described below, can be automated by an organization's IT staff in order to support organization-wide scaled installations.

  1. Extract the downloaded zip file (described above) to a temporary folder on the target machine.

  2. Copy the customized configuration.json file to the same temporary folder with the x-ai-agent-Setup-0.0.exe file. (The 0.0 portion of the filename specifies the current application version.)

    Ensure that the filename is exactly configuration.json , without any appended numbers or qualifiers.

  3. Run the x-ai-agent-Setup-0.0.exe file. The installation process for Agent AI Assist application will take a short time to complete.

  4. When the installation process finishes, ensure that the customized configuration.json file resides in the designated system folder on each target machine:

    • On a Windows-based machine, the file resides in the \AppData\Roaming\ai-agent-app folder for the current user (e.g., C:\Users\John_Smith\AppData\Roaming\ai-agent-app .

    • On a Mac-based machine the file resides in the \Application\ai-agent-app folder for the current user.

    Tip

    When performing a scaled installation on multiple machines, the contents of configuration.json will need to be tailored by the organization's IT staff in order to operate properly. For more information, contact your Uniphore Support representative.

For details on configuring settings for the AI Agent application, click here.

For details on using the AI Agent application, click here.

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