About Self-Service Agents
Uniphore's Self-Service Agent is used by enterprises to automate customer and end-user support conversations in chat or voice channels.
A Self-Service Agent uses advanced LLM-based capabilities, as defined by our Agentic Systems.
To create a Self-Service Agent, you configure its Channels. A Channel represents a physical or logical communication interface that connects the Self-Service Agent to a customer or end-user. Currently, Self-Service Agent supports completely customizable Chat and Voice channels.