Self-Service Agent Overview
Note
Availability of this product is currently limited to selected customers. In addition, certain features described here may not be available for some customers. For more information, contact your Product Manager or Uniphore Sales representative.
Self-Service Agent is a conversational AI solution that provides automated service capabilities across voice and chat channels. The Agents can integrate with your enterprise infrastructure, including telephony systems or other digital channels, to handle customer and user queries and, when needed, also transfer an interaction to a Human Agent together with its complete context.
Self-Service Agent leverages Uniphore's built-in Agentic Systems AI capabilities, powered by enterprise-grade large language models (LLMs), to greatly enhance your service capabilities. Our AI Agents use generative AI, knowledge AI, and multi-modal conversational AI technologies to understand inquiries, conduct reasoning based on real-time session contexts, and resolve end-user issues.