Specification and Requirements
This topic contains specifications and requirements for the Cisco UCCX contact centre component only.
Prerequisites
Prerequisites – UCCX Specific
The UCCX system has specific additional metadata fields which are configurable in the UCCX system and must be configured by your telephony engineer. For more details please see Cisco’s documentation here.
Prior to a Uniphore/UCCX installation taking place, you must provide a list of the database fields in the exact order that they appear in the UCCX database, in order for them to be available in Communication Recording Agent .
Prerequisites – Uniphore Specific
In general, there are no additional Communication Recording Agent system requirements specific to a Cisco UCCX integration.
Call Recording Capabilities
Call Metadata
Note
UCCX metadata fields must be configured in the UCCX system in order for them to be available. For more information see Prerequisites – UCCX Specific.
Firewall Port Considerations
System Updates
Unlike other Communication Recording Agent recording integrations, there are no customer-configurable components, so this topic only covers architecture, specifications, and requirements. If you require further system configuration changes for your Communication Recording Agent/Cisco UCCX integration or you need to increase capacity/resiliency in any way, please contact your Uniphore representative for support.