Specification and Requirements
This topic general information related to prerequisites, as well as system capabilities and considerations for Cisco UCCE.
Prerequisites
Prerequisites – UCCE Specific
Prerequisites – Uniphore Specific
In general, there are no additional Communication Recording Agent system requirements specific to a Cisco UCCE integration.
Call Recording Capabilities
UCCE metadata fields must be configured in the UCCE system in order for them to be available in U‑Capture. For more information see Prerequisites – UCCE Specific.
Firewall Port Considerations
System Updates
Unlike other recording integrations, there are no customer-configurable components so this topic only covers architecture, specifications, and requirements. If you require further system configuration changes for your Communication Recording Agent/Cisco UCCE integration, or you need to increase capacity/resiliency in any way, please contact your Uniphore representative for support.