Specification and Requirements
This topic contains specifications and requirements for the Cisco UCCE contact centre component only. Only specifications relevant to this UCCE integration are listed here.
Prerequisites
Prerequisites – UCCE Specific
Prerequisites – Uniphore Specific
In general, these integration guidelines assume that:
One or more Cisco Collectors have been deployed.
Each Collector has been provisioned with “basic configuration” to connect the Collector with Administration Platform.
Call Recording Capabilities
UCCE metadata fields must be configured in the UCCE system in order for them to be available in U‑Capture. For more information see Prerequisites – UCCE Specific.