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Uniphore Help Center Portal

Settings

There are currently two available settings: Single Sign-On (SSO) and Data Retention.

Single Sign-On Configurations

This guide offers a step-by-step walkthrough for setting up SAML Single Sign-On (SSO) into Orby to simplify cross-application authentication. It details the necessary configuration steps, including selecting Okta as the identity provider, providing required information through metadata upload or manual configuration, configuring attributes in the IdP, setting up Default Relay State (if needed), and testing and saving the configuration. The guide also outlines the information needed from both Orby and the identity provider to establish a successful connection.

What you need from Orby to set up SSO

Entity ID - https://grpc.orby.ai

EU Region Entity ID - https://grpc-eu.orby.ai

Callback URL - https://grpc.orby.ai/saml/acs

EU Region Callback URL - https://grpc-eu.orby.ai/saml/acs

Public Certificate for encryption - Certificate

Default Relay State - This can be found on the SAML configuration page

What Orby needs from the identiity provider

Single Sign-On URL Public Certificate Issuer

Logout URL

OR

Idp XML Metadata File/URL

Step by Step Guide
Step 1: Select Provider

Before first setting up SAML SSO, you can contact us with the email account you would like to configure SSO. And we will provide you with a temporary password to login.

Login using the provided temporary username and password. Go to our settings page, and click on the “Configure SSO account” button. Currently, we only support Okta as the identity provider (IdP). Let us know if you need support for other providers.

Step 2: Configure SSO on Orby

You can add multiple domain names for SSO, and have two options for providing the attribute information:

  1. Upload Okta Metadata File: Either upload the metadata file directly or provide the URL for the metadata XML file.

  2. Manual Configuration: enter the information manually

Identiity proviider vallue

Orby fiielld

Requiired

Notes

Issuer

Issuer

Yes

This is a distinct name utilized by the IdP for SAML 2.0. Your IdP may refer to this as:

Issuer URL

Identity Provider Issuer Issuer ID

Entity ID

Single Sign-On URL

Single Sign-On URL

Yes

Upon signing in, Orby will redirect users to this URL for authentication by your IdP. Your IdP may refer to this as:

Single Sign-On Service Identity Provider Login URL SAML 2.0 Endpoint (HTTP) Login URL

x.509 certificate (must be in PEM/CERT/CRT format)

Public Certificate

Yes

This certificate enables Orby to authenticate requests from your IdP.

Sign Out URL

Sign Out URL

No

The URL where users are redirected after signing out.

Step 3: Configure Attributes in IdP

Identiity proviider settiing

Vallue

Requiired

Notes

Audience

Orby provided Entity ID

Yes

Your identity provider may refer to this as: Entity ID

Identifier

Assertion Consumer Service

Orby provided Callback URI

Yes

Your identity provider may refer to this as: Single Sign-on URL

Reply URL

Application Callback URL SAML Consumer URL

Default Relay State

Orby provided Default RelayState

Yes

Default Relay State is necessary only for Identity Provider Initiated Sign-on. If Default Relay State is not configured, users will need to sign in directly through the Idp.

Name ID Format

EmailAddress

Yes

We use the email address to uniquely identify the user and log into the system.

Name ID

User’s primary email address

Yes

The unique identifier (email) for the individual.

Assertion Signature

Signed

Yes

The Assertion must be signed with Orby provided certificate

Response

Signed

Yes

Response must be signed

Assertion Encryption

Unencrypted

Yes

This should be Unencrypted

Signature Certificate

Orby provided Signature Certificate

Yes

Signature certificate will be provided by Orby

Signed Requests

Signed Requests

Yes

Tick the option to validate SAML requests with signature certificates

Binding

HTTP-POST

Yes

Ensuring that SAML messages are transmitted securely via HTTP POST between the Identity Provider (IdP) and Orby

Step 4: Configure Additional SSO Settings

We use just in time provisioning so in your IdP configure these attributes with the names provided below.

NOTE: These attribute names are case sensitive and must match exactly

Name

Requiired

Descriiptiion

firstName

Yes

The user’s given name

lastName

Yes

The user’s surname

Step 5: Test and Save Configuration
  • Click the "Test" button to verify the configuration after saving them.

  • Ensure that the test is successful and that the SSO connection is functioning correctly.

Data Retention

Organization-level settings can be enabled for data retention. If configured, completed tasks will be automatically deleted permanently N days after task completion. If a completed task is modified, its task completion time is updated to the modification time which will reset the countdown for the auto deletion.

Please note that modifying a completed task results in an update on completion date.

Data retention policy has an impact on existing tasks

Once enabled, the data retention policy will apply on existing tasks as well, which means existing tasks will be auto-deleted after designated days defined.