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Uniphore Help Center Portal

Orby AI European Region

To better serve our European customers, we've launched an EU region with the web server at https://web-eu.orby.ai.

The EU region ensures data residency for both data at rest and data in transit within Europe. All data processing, including backend API services and machine learning components, are carried out on the servers deployed in Europe. Our EU region is a separate and isolated environment from our existing US region.

Please contact your CSM for more information and assistance with the regionalization process.

Basic Information

Web server - https://web-eu.orby.ai. API Endpoint - https://api-eu.orby.ai SAML Single Sign On

Entity ID - https://grpc-eu.orby.ai

Callback URL - https://grpc-eu.orby.ai/saml/acs

Public Certificate for encryption - Certificate

Current Limitations in the EU region

Currently we support these workflow templates in the EU region (other full support is forthcoming): Basic extraction

Basic classification

Latency is slightly higher than our US region due to lower quota limits on dependencies