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Orby Notifications

Orby Notifications

Orby sends email notifications for various purposes, such as:

  • Inviting you to join Orby or a new organization

  • Notifying you when you are added as a workflow admin

  • Informing you when an execution completes, is cancelled or encounters an error

To ensure you receive these emails in your inbox. follow these steps to prevent Orby’s notifications from going to your Spam folder. Orby’s notification email address is:

notification@orby.ai ()

Gmail

To prevent emails from Orby from being marked as spam in Gmail, follow these steps:

  1. Open Gmail on your computer

  2. In the main menu, click More>Spam

  3. Find the email from Orby, check the box next to it, and click Not spam on the top Prevent future emails from going to spam

Important: When you block a sender, even when you remove their emails from Spam, Gmail still automatically identifies their emails as spam.

  1. Add Orby to Contacts

    1. Remove the email from spam: after this is done, future emails from Orby will not go to spam

    2. Add Orby to your Google contacts: this helps prevent future emails from being marked as spam Learn how to add, move or import contacts

  2. Create a filter for Orby’s emails

    1. Set up a Gmail filter to automatically label Orby’s email as important: Instructions on creating filters in Gmail

Outlook

Email addresses and domain names in the Safe Senders List are never treated as junk email, regardless of the content of the message. You can add your Contacts and other correspondents to the Safe Senders list to confirm you'll always receive their messages in your inbox.

By default, email addresses in your Outlook contacts are considered safe senders by the Junk Email Filter, but you can change this setting. Email messages from safe senders are never moved to the Junk E-mail folder. If you use a Microsoft Exchange Server account, mailboxes in the Global Address List (GAL) are also considered safe senders. This does not apply to Contacts and MailUsers in the GAL.

When you send a message to a person or organization that isn’t an Outlook contact, the recipient email address isn’t added to the Safe Senders List. This means that when the recipient replies to your message, the reply message might be moved to the Junk E-Mail folder.

To ensure that Orby’s emails reach your inbox in Outlook, use the Safe Senders List:

Add Orby to Safe Senders List

  1. Go to Home > Junk > Junk E-mail Options following the instructions here

  2. In the Safe Senders section, manually add Orby’s email address to this list to ensure these messages are marked as safe.

Classify all messages from a sender ’s domain as non-junk

Clicking Not Junk or Mark as Not Junk does not instruct Outlook to classify similar messages as non-junk. To help prevent legitimate messages from reaching the junk folder, you can add a sender to your Outlook contacts or classify all messages from a sender's domain as non-junk. If you are on a mailing list, you can use Mailing List Manager to make sure that messages are handled by a mailing list rule and not classified as junk. For details, please refer to this article.

By following these steps, you can prevent Orby notifications from going to Spam and ensure they appear in your inbox.

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