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Impactful Content

Analytics_Impact.PNG

It is the content that was shared in the meetings and that generated either a high or low impact on the customer. Based on sentiment and recency the top four contents are displayed in either Most Impactful Content or Least Impactful Content.

Note

You can utilize the filter to refine your search based on date, product, or customer persona.

The impactful content aggregate the results across multiple meetings and then rank them by these high versus low criteria:

  • Overall Key Moment Score

  • Sentiment Magnitude

  • Deal Value

  • Recency

  • Number of Occurrences

  • Relative position within the meeting

1. Most Impactful Content

The key moments that contain presentation content that generated a high impact on the customer pulse (Sentiment and Engagement).

Click the number of meetings icon Number_of_Meetings_Icon.png to view the details of these meetings in a popout as shown below.

Analytics_Most_Impactful_Content_Popout.png

Click the meeting name to playback the complete meeting. Click the playback button to view the meeting from the moment the most impactful content was presented till the end of the meeting.

2. Least Impactful Content

The key moments that contain presentation content that generated a low impact on the customer pulse (Sentiment and Engagement).

Click the number of meetings icon Number_of_Meetings_Icon.png to view the details of these meetings in a popout as shown below.

Analytics_Least_Impactful_Content_Popout.png

Click the meeting name to playback the complete meeting. Click the playback button to view the meeting from the moment the most impactful content was presented till the end of the meeting.