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Uniphore Help Center Portal

Home Page Tour

After successfully signing in, you are directed to the Agentic Platform page, where you can perform backend configuration, including pipeline setup, data configuration, model setup, and other tasks that support workflow agents.

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You can view backend configurations aligned with the platform’s core layers and configure the necessary modules based on your workflow requirements.

Layers

Configuration Modules

Usage Description

Data

Manage Connector

Creates a pipeline that connects a data source to a destination storage.

Data Ingestion

Creates a workflow pipeline for data import, processing, and conversion to an agent-ready knowledge base.

Data Agents

Provides built-in agents for data discovery, data engineering, in-depth analysis, and data orchestration.

Process Intelligence

Discovers and analyzes business processes from recorded interactions, using task mining and process mining to surface bottlenecks, inefficiencies, and improvement opportunities.

Knowledge

SLM for Knowledge Base

Helps evaluate various Small Language Models (SLMs) to identify the most suitable model for a specific knowledge base.

Evaluation

Helps test different knowledge bases and evaluate their accuracy and other metrics using a paired SLM.

Fine-Tuning Studio

Supports fine-tuning a model to improve its accuracy and performance for a specific use case, based on real user interactions and synthetic data.

Model

LLM/SLM Management

Choose from available Language Models (LMs) or request new models to be added to your account. Test and compare models to identify the most suitable option for your application.

Agents

Agent Action Library

Defines custom actions that enable AI agents to connect with external systems, transform data, and improve user engagement.

Agent SDK

Creates, evaluates, and optimizes AI-driven agents to efficiently automate complex business processes.

Agentic Workflow

Supports the design and integration of multi-agent flows to build AI-driven workflows.

Agent-to-Agent (A2A)

Connect and orchestrate communication between agents to enable seamless agent-to-agent collaboration.

Prompt Engineering

Explores existing prompt templates and crafts new ones to optimize AI agent performance.

You can view two distinct toolbars on this page:

  • Left Toolbar - Provides navigation access to other configuration modules.

  • Top Toolbar - Offers quick actions and user profile controls.