Communication Recording Agent Genesys Cloud Technical Guidelines
Version 1.1
This topic provides a technical overview of the Communication Recording Agent recording integration for Genesys Cloud. It’s designed to help System Administrators manage and maintain a Communication Recording Agent/Genesys Cloud system and to provide relevant configuration that can be performed by a suitably qualified administrator/engineer.
For system deployment details specific to your environment, please refer to your Solution Design Document from Uniphore.
Note
For Installation and Support Engineers, please refer to the full Communication Recording Agent Genesys Cloud Integration Guidelines for installation and configuration details.
New in this Article
Version 1.1 of this Technical Guidelines topic contains the following general updates:
U-Capture is now the Communication Recording Agent. This product name change has been made throughout the article, but may not be present in every aspect of the product at the time of reading.