Communication Recording Agent Genesys Cloud Integration Guidelines
Version 1.1
This topic provides a technical overview of the Communication Recording Agent call recording integration for Genesys Cloud and provides general installation/configuration details.
Note
This topic is designed for use by Uniphore and partner installation and support engineers and is not intended for customer use. A cut-down Technical Guidelines topic is available for customer System Administrators, see Genesys Cloud Technical Guidelines.
Version 1.1 of this Integration Guidelines topic contains the following general updates:
U-Capture is now the Communication Recording Agent. This product name change has been made throughout the article, but may not be present in every aspect of the product at the time of reading.