Communication Recording Agent Cisco UCCX Integration Guidelines
This topic provides a technical overview of the Communication Recording Agent recording integration for Cisco Unified Contact Center Express (UCCX) and provides general installation/configuration details.
Note
This topic:
Covers the UCCX contact centre component only, and is designed to be used in combination with a supported recording integration, such as Cisco Active.
Is designed for use by Uniphore and partner installation and support engineers only – a cut-down Technical Guidelines topic is available for customer System Administrators, see Cisco UCCX Technical Guidelines.
New in this Topic
Version 1.1 of these integration guidelines includes the following general updates:
Minor adjustments have been made throughout the topic to better align with the next generation of Communication Recording Agent - no technical information has changed for this update.