Communication Recording Agent Cisco UCCX Technical Guidelines
This topic is aimed at customer System Administrators to provide a technical overview of the Uniphore recording integration for Cisco Unified Contact Center Express (UCCX). It’s designed to help System Administrators manage and maintain a Uniphore/Cisco UCCX system. Unlike other recording integrations, there are no customer configurable components so this topic only covers architecture, specifications, and requirements.
For system deployment details specific to your environment, please refer to your Solution Design Document from Uniphore.
Note
This topic Covers the UCCX contact centre component only, and is designed to be used in combination with a supported Communication Recording Agent recording integration, such as Cisco Active.
For Installation and Support Engineers, please refer to the full Communication Recording Agent Cisco UCCX Integration Guidelines for installation and configuration details.