Communication Recording Agent Avaya TSAPI Integration Guidelines
Version 1.3
This topic provides a technical overview of the Communication Recording Agent integration for Avaya TSAPI and provides general installation/configuration details.
Note
This topic covers the TSAPI metadata capture component only, and is designed to be used in combination with a supported Communication Recording Agent integration, such as SIPREC. This is in order to capture additional metadata not provided in the initial integration.
This topic is designed for use by Uniphore and partner installation and support engineers only – a cut-down Technical Guidelines topic is available for customer System Administrators, see Avaya TSAPI Technical Guidelines.
New in this Topic
Version 1.1 of these guidelines includes the following general updates:
Minor adjustments have been made throughout the topic to better align with the next generation of U-Capture - no technical information has changed for this update.
Version 1.2 of these guidelines includes the following general updates:
The call metadata list has been updated to add newly captured call metadata, additionally each metadata field now has a description.
Changes have been made throughout this topic to reflect that the Core Services are no-longer used to stream captured conversation data to the Audio Connector.
Version 1.3 of this Integration Guidelines topic contains the following general updates:
U-Capture is now the Communication Recording Agent. This product name change has been made throughout the article, but may not be present in every aspect of the product at the time of reading.