Communication Recording Agent Avaya TSAPI Technical Guidelines
Version 1.2
This topic provides a technical overview of the Communication Recording Agent recording integration for Avaya TSAPI. It’s designed to help System Administrators manage and maintain a Communication Recording Agent / Avaya TSAPI system and to provide relevant configuration that can be performed by a suitably qualified administrator/engineer. For system deployment details specific to your environment please refer to your Solution Design Document from Uniphore.
Note
This topic covers the TSAPI metadata capture component only, and is designed to be used in combination with a supported Communication Recording Agent recording integration, such as SIPREC. This is in order to capture additional metadata not provided in the initial integration.
For Installation and Support Engineers, please refer to the full Communication Recording Agent Avaya Aura TSAPI Integration Guidelines for full installation and configuration details.
New in this Article
Version 1.1 of this Technical Guidelines topic contains the following general updates:
The call metadata list has been updated to add newly captured call metadata, additionally each metadata field now has a description.
Version 1.2 of this Technical Guidelines topic contains the following general updates:
U-Capture is now the Communication Recording Agent. This product name change has been made throughout the article, but may not be present in every aspect of the product at the time of reading.