Analytics APIs
Use analytics requests to get an overview and view key metrics of the conversations and policies in your system. get the conversation statistics for each policy category, get a summary of the conversation statistics across your policies, list the Conversations that have interacted with a specified Policy Category, get the amount of fully effective and partially effective policies, view the history of your policies, get key metrics about your policies, and list the policies for a specific policy category over a specific time range, for a specific level of effectiveness.
Conversation Analytics
Policy Analytics
Note
The Communication Recording Agent APIs use the following resiliency behaviors to ensure that requests continue to work as expected even when unexpected parameters are present:
Any query parameters in addition to those documented in the API requests linked above (parameters unknown by the system) are ignored.
When requests contain duplicate parameters, the last instance of that duplicated parameter is used for the request; all other duplicates are ignored.
For more information on the above, including examples, see API Overview.