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Uniphore Help Center Portal

Access Customer Service AI

You can access Customer Service AI through a web browser. To ensure optimal performance and a seamless user experience, ensure your system meets the Minimum Configuration requirements.

Caution

The Customer Service AI standard session duration is 2 days. Once this time has elapsed, you will be required to log in again to continue using Customer Service AI.

Use the steps below to access Customer Service AI:

  1. Locate the email from the Uniphore Customer Service AI team in your inbox.

  2. Open the email and find the Customer Service AI URL.

    Important

    Your Tenant URL may differ depending on how your account has been deployed.

  3. Click the URL to access Customer Service AI. The login page opens.

    CSAI_login_screen_0510.png

  4. In the Username field, enter your company email address.

  5. In the Password field, enter your password.

  6. If prompted, select the I’m not a robot checkbox. You may be required to complete additional verification steps.

  7. Click Sign In. Upon successful sign-in, you are redirected to the home page of Customer Service AI.

    Warning

    After four failed login attempts, the system will automatically lock your account to prevent unauthorized access.

    Note

    If you need assistance, please contact your Uniphore Customer Service AI support team.

  8. Click Accept Essential Cookies to continue your session.

    Cookie_Permission.png
Microsoft Authentication

Important

This login method is only applicable if your organization has enabled Microsoft authentication services and shared this information with the Customer Service AI team.

The Customer Service AI allows you to use Microsoft Single Sign-On (SSO) for a streamlined login experience:

  1. Click Login with Office 365. If your email is associated with a Microsoft account, you'll be automatically redirected to Microsoft's secure login page.

  2. Enter your Microsoft credentials to complete the secure login process. If you're already signed into Microsoft on the device, you'll skip this step automatically.

  3. You'll be taken directly to the home page of Customer Service AI.

    Notice

    For SSO authentication issues, contact your company admin support team.

Okta Authentication

Important

This login method is only applicable if your organization has enabled OAuth 2.0 authentication service and shared this information with the Customer Service AI team.

The Customer Service AI allows you to use Single Sign-On (SSO) for a streamlined login experience:

  1. Click Login with Okta. You are redirected to the relevant login page.

  2. Enter your organization credentials to complete the secure login process. If you're already signed in to OAuth 2.0 on the device, you'll skip this step automatically.

  3. You'll be taken directly to the home page of Customer Service AI.

    Notice

    For SSO authentication issues, contact your company admin support team.

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