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Receive Conversation Events

This webhook sends a request to the CRM that contains the agent's information and collects the agent's information along with conversation events.

https://api.<region>.cloud.uniphore.com/v2/queue/reply.<tenantid>.<environment>.<userCRMId>.conversation-meta

Example Response

{
"metaData": {
"conversationId": "1672833114847bw0ic0pfl",
"stationId":"default-agent",
"customerId":"nb",
"businessProcess":"US",
"event":"start",
"startTime":"1672833126148"
}
}

Response Parameters

Response Parameters	Description
`conversationId`	Internally system-generated unique identification number
`stationId`	Agent's station ID
`customerId`	ID of the customer who is calling
`businessProcess`	Name of the business process to which the conversation belongs to
`event`	Indicate status whether the call has started or ended. start indicates start event of the call stop indicates end event of the call
`startTime`	The time when the receive conversation events request is placed. Start time should be in yyyy-mm-dd hh:mm:ss format.

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