Receive ACW Disposition
This webhook allows Agent to automatically receive ACW Disposition from transcription in real time, based on conversation type defined by Business Analyst.
https://api.<region>.cloud.uniphore.com/v2/queue/reply.<tenantid>.<environment>.<userCRMId>.conversation-disposition
Example Response
This response contains ACW Disposition details.
{
"id": 641,
"name": "insurance",
"level": "Level-1",
"children": [{
"id": 642,
"name": "Health",
"children": [{
"id": 643,
"name": "Claim",
"children": [{
"id": 644,
"name": "Status",
"level": "Level-4",
"children": [{
"id": 645,
"name": "Accepted",
"level": "Level-5",
"children": []
},
{
"id": 646,
"name": "Rejected",
"level": "Level-5",
"children": []
},
{
"id": 647,
"name": "Pending",
"level": "Level-5",
"children": []
}
]
},
{
"id": 648,
"name": "Application",
"level": "Level-4",
"children": [{
"id": 649,
"name": "Draft",
"level": "Level-5",
"children": []
},
{
"id": 650,
"name": "Submitted",
"level": "Level-5",
"children": []
},
{
"id": 651,
"name": "Approved",
"level": "Level-5",
"children": []
}
]
}
],
"level": "Level-3"
}],
"level": "Level-2"
},
{
"id": 652,
"name": "Automobile",
"level": "Level-2",
"children": [{
"id": 653,
"name": "Claim",
"level": "Level-3",
"children": [{
"id": 654,
"name": "Status",
"level": "Level-4",
"children": [{
"id": 655,
"name": "Rejected",
"level": "Level-5",
"children": []
},
{
"id": 656,
"name": "Pending",
"level": "Level-5",
"children": []
},
{
"id": 657,
"name": "Accepted",
"level": "Level-5",
"children": []
}
]
},
{
"id": 658,
"name": "Application",
"level": "Level-4",
"children": [{
"id": 659,
"name": "Submitted",
"level": "Level-5",
"children": []
},
{
"id": 660,
"name": "Approved",
"level": "Level-5",
"children": []
},
{
"id": 661,
"name": "Draft",
"level": "Level-5",
"children": []
}
]
}
]
}]
}
]
}
Response Parameters
Response Parameters | Description |
|---|---|
| ACW disposition output from NLP. |
| Multiple contact categorization levels defined by Business Analyst. |
Response Output in UI
 |