Preference APIs
Use the preference APIs to manage your saved views for the Communication Recording Agent application Conversations > Recorded page. This can include determining what metadata columns to display and in what order, as well as setting a filter for the view to only show conversations matching specified criteria such as a specific date/time range. Preferences can be shared (available to everyone in your organization) or private (just for one user).
Note
The Communication Recording Agent APIs use the following resiliency behaviors to ensure that requests continue to work as expected even when unexpected parameters are present:
Any query parameters in addition to those documented in the API requests linked above (parameters unknown by the system) are ignored.
When requests contain duplicate parameters, the last instance of that duplicated parameter is used for the request; all other duplicates are ignored.
For more information on the above, including examples, see API Overview.