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Uniphore Help Center Portal

Needs attention

To make more accurate predictions, workflows have a max number of pending tasks at the beginning, so that our model can learn from rounds of data for learning purposes. For each workflow, a user can have a max quota of 50 tasks to review. Learn more about quota here. If this happens, the workflow will be blocked and have a status indicator show up next to the workflow name as ‘Needs Attention‘, the next suggested action to do is to click the ‘Review tasks‘ link, and prioritize the tasks in that list to review, in order to unblock the rest of the tasks.

Edit and Delete

Clicking Edit will take the admin back to the workflow editing interface, where they can make changes to this workflow; And before deleting a workflow, admin will confirm on a dialog that all tasks and related statistics will be deleted before an organization workflow is deleted