Media APIs
Use the Media APIs to get links to the media (Audio, Screen Recording) for your captured conversations and get the audio for live conversations in real-time.
Suppression APIs
Use the Suppression APIs to pause, resume, and stop call capture for specific conversations as needed.
Default Storage Location
To change your default storage location, where your captured calls are initially saved, use the /v1/media/external-storages APIs. For detailed information on default storage APIs, click here.
Note
The Communication Recording Agent APIs use the following resiliency behaviors to ensure that requests continue to work as expected even when unexpected parameters are present:
Any query parameters in addition to those documented in the API requests linked above (parameters unknown by the system) are ignored.
When requests contain duplicate parameters, the last instance of that duplicated parameter is used for the request; all other duplicates are ignored.
For more information on the above, including examples, see API Overview.