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Log Files

The following log files are provided on the Collector:

  • Integration Adapter – IntegrationAdapter.00.txt

  • RTP Collector – RTPCollector.00.txt and RTPCollector.Stats.txt

  • JTAPI CTI Server – CTIServer_JTAPI.N.txt

  • SIP RAM – SIP_RAM.00.txt and SIP messages.txt

Integration Adapter, RTP Collector & JTAPI Connector Log Config

The associated log configuration files are:

  • Integration Adapter – IntegrationAdapter.Logging.ini

  • RTP Collector – RTPCollector.Logging.ini

  • JTAPI CTI Server – CTIServer_JTAPI.Logging.ini

To configure the logs, set the following in the ini files(s). Note that this only lists the applicable config – all other settings can be left with their default values.

[RBRLogging]
LogLevel=Info

[FileAppender]
Enabled=1
MaxFileCount=10
MaxFileSizeMB=15

[RBRLogging]LogLevel

Sets the log level for this logging zone. If not specified, defaults to Warning. If an invalid value is specified, the default is used. Valid values are:

  • Error

  • Print

  • Warning/Warn

  • Message/Msg

  • Info

  • Trace/All

[FileAppender]Compress

Enables/disables log file compression for this logging zone. If not specified, defaults to 0. If enabled, the most recent log file will be compressed on rotation. If enabled on an established system, any pre-existing non-compressed log files will still be rotated but will not be compressed.

[FileAppender]Enabled

Enables/disables logging to file for this logging zone. If not specified, defaults to 1.

[FileAppender]MaxFileCount

The maximum number of log files to retain. If not specified, defaults to 6.

[FileAppender]MaxFileSizeMB

The maximum log file size (in MB) before the file is rotated. If not specified, defaults to 15.

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