How to Access Conversation Insights Agent?
To access the Conversation Insights Agent, you need to enter your credentials on the Log In page. The URL for the Log In page is tenant/customer-specific.
Note
Reach out to the Uniphore support team to generate an Account (tenant) and obtain the Username and Password.
Accessing Conversation Insights Agent
Open a browser and enter the relevant URL provided by the Implementation team.
Enter the Organization Name. The login screen appears.
Enter the Email address and Password.
Check the Captcha box and click Continue.
You are now logged into the application.
Forgot Password
The Forgot password feature enables users who have forgotten their passwords to request a new password.
Click Forgot Password on the login page.
In the Forgot Your Password dialog, enter your Email address to which the password reset link needs to be sent and click Continue.
A confirmation message is displayed, and a link to reset the credentials is sent to the email address. If you do not receive the email, click the Resend email button in the confirmation message.
To reset the password, click the link or the Confirm button in your email. The Change Your Password dialog will appear.
Enter the New password and again Re-enter the new password.
Click Reset Password.
The Password Changed confirmation message appears.