Fetch Call Exclusion Filter
Retrieves the current call exclusion filter configured for the authenticated tenant. The response includes the list of conditions used to exclude the calls from processing, as well as the filter rule summary.
Endpoint
URL: https://<<hostname>>/uzng-gateway/v1/tenant/call-exclusion-filter
Method: GET
Header Parameter
Authorization - Bearer <token>
Note
To obtain an authorization token, click here.
Sample Response
{
"tenantId": "fe23572156-2212-4548e-87443a-6ac60b57ebf642",
"enabled": true,
"match": "ALL",
"conditions": [
{
"metric": "customer_talk_sec",
"op": ">=",
"value": 21.0,
"unit": "sec"
},
{
"metric": "silence_pct",
"op": "<",
"value": 14.0,
"unit": "pct"
},
{
"metric": "duration_sec",
"op": "<",
"value": 120.0,
"unit": "sec"
}
],
"readableRule": "Exclude call when customer talk time >= 21s AND silence < 14% AND call duration < 120s",
"updatedBy": null,
"updatedAt": "2026-08-07T06:07:27.231Z",
"version": 1
} Response and Error Codes
Response Code | Condition | Description |
|---|---|---|
200 | OK | The exclusion filter was successfully updated. |
401 | Unauthorized | The request is missing a valid authentication token. |
403 | Forbidden | The authenticated user does not have tenant-level permissions to modify the exclusion filter. Ensure |
404 | Not Found | The specified tenant does not exist or is not accessible. |
500 | Internal Server Error | An unexpected error occurred on the server. Retry the request or contact support if the issue persists. |