Communication Recording Agent Cisco UCCE Technical Guidelines
This topic is aimed at customer System Administrators to provide a technical overview of the Uniphore recording integration for Cisco Unified Contact Center Enterprise (UCCE). It’s designed to help System Administrators manage and maintain a Communication Recording Agent /Cisco UCCE system. Unlike other recording integrations, there are no customer-configurable components, so this topic only covers architecture, specifications, and requirements.
For system deployment details specific to your environment, please refer to your Solution Design Document from Uniphore.
Note
These guidelines cover the UCCE contact centre component only, and are designed to be used in combination with a supported recording integration, such as Cisco Active.
For Installation and Support Engineers, please refer to the full Communication Recording Agent Cisco UCCE Integration Guidelines for installation and configuration details.