Communication Recording Agent Cisco Active Integration Guidelines
Version 1.4
This topic provides a technical overview of the Communication Recording Agent integration for Cisco Active and provides general installation/configuration details.
Note
This topic is designed for use by Uniphore and partner installation and support engineers and is not intended for customer use – a cut-down Technical Guidelines topic is available for customer System Administrators, see Cisco Active Technical Guidelines.
Configuration details for Cisco contact centre components such as UCCE and UCCX are provided in the associated Integration Guidelines for each component.
New in this Topic
Version 1.1 of these guidelines includes the following general updates:
Configure the Integration Adapter topic updated to include the NATS JetStream settings introduced in U-Capture 2024.2.
Version 1.2 of these guidelines includes the following general updates:
Minor adjustments have been made throughout the topic to better align with the next generation of U-Capture.
Add/Remove Devices topic renamed to Cisco Active Recording Control, information on Recording Control policies has been added to this topic, information on managing devices in U-Capture is no longer relevant and has therefore been removed.
Version 1.3 of these guidelines includes the following general updates:
The call metadata list has been updated to include a description for each metadata field.
Changes have been made throughout this topic to reflect that the Core Services are no-longer used to stream captured conversation data to the Audio Connector.
The Integration Adapter settings have been updated with new configuration fields.
Version 1.4 of these guidelines includes the following general updates:
U-Capture is now the Communication Recording Agent. This product name change has been made throughout the article, but may not be present in every aspect of the product at the time of reading.