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Uniphore Help Center Portal

API Key Management Guide

Orby's API keys allow secure access to our platform APIs. You can easily create, manage, and secure your API keys in our web app. Note, only organization administrators can access the API Keys management at this moment.

Creating API Keys
Step 1: Access API Key Management

Navigate to "Settings > API Keys" in your Orby web app.

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Step 2: Create New API Key
  1. Click the "Create API Key" button in the listing page.

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  2. Fill in the details:

Name: Descriptive name for the key Description (Optional): Additional context

Expiration: Choose from preset durations or set custom date

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Step 3: Secure Your Key

  1. Copy the generated key immediately - it won't be shown again and there is no way to retrieve the API key after.

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  2. Store it in a secure location like a key manager for your later usage.

Managing Existing Keys

You can manage your API keys in the API Key listing. You can edit, delete or rotate your API key.

Editing an API Key
  1. Locate the API key you want to edit

  2. Click the "..." menu button on the right

  3. Select "Edit"

  4. You can modify:

    Name

    Description

    Associated workflows

    Permissions

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  5. Click "Save Changes" to apply your modifications

Note: You cannot modify the expiration date of an existing API key. If you need to change the expiration, you'll need to rotate the key.

Rotating an API Key

Key rotation helps maintain security by replacing an existing API key while keeping the same configuration.

  1. Locate the API key you want to rotate

  2. Click the "..." menu button

  3. Select "Rotate"

  4. Choose a new expiration period:

  5. Click "Done"

  6. Copy both the new API key and Organization ID

    The old key remains active for 7 days

After 7 days, only the new key will work

Important: Copy the new API key immediately - you won't be able to see it again after closing the dialog.

Deleting an API Key
  1. Locate the API key you want to delete

  2. Click the "..." menu button

  3. Select "Delete"

  4. Confirm the deletion

Warning: Deleting an API key is permanent and cannot be undone. Any systems using this key will immediately lose access.

Admin Alerts for Departing API Creators

When an API key creator's account is deactivated due to departure, an automated email alert is sent to all administrators. Besides that:

The API key list page will indicate when a key's creator has left the organization.

The API key list page now includes a column or field displaying the workflow name(s) associated with each API key.

Troubleshooting

If an API key stops working, check:

Expiration date

Associated workflows Permissions

Whether the key has been rotated or deleted

For expired keys, create a new key

If you accidentally delete a key, you'll need to create a new one. Please contact us if the issue persists after troubleshooting for more support.