Annotations
Use annotation requests to manage annotations in your Communication Recording Agent system. Add annotations to a specific conversation, adding an annotation is like adding a note but with more structure. Apply an offset to the annotation to point to a specific part of the conversation, and use annotation headers to group your annotations under useful types, for example "important information" or "room for improvement".
Annotation API
Manage specific annotations.
Annotation Header API
Manage your annotation headers.
Note
The Communication Recording Agent APIs use the following resiliency behaviors to ensure that requests continue to work as expected even when unexpected parameters are present:
Any query parameters in addition to those documented in the API requests linked above (parameters unknown by the system) are ignored.
When requests contain duplicate parameters, the last instance of that duplicated parameter is used for the request; all other duplicates are ignored.
For more information on the above, including examples, see API Overview.